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GOLD COAST HEALTH

Customer Profile

The Gold Coast University Hospital (GCUH) in Southport is a new, 750-bed public research and teaching hospital built to replace the old Gold Coast Hospital. Located adjacent to Griffith University, GCUH’s specialized services include cancer treatment, cardiac care, neurosciences, trauma and neonatal intensive care.

The Challenge

Before moving to its new 20-hectare (49.4-acre) precinct, Gold Coast Hospital instituted a “PaperLite” internal program to dramatically reduce the amount of paperwork transferred to its new facilities. With more than 5,000 cartons of administrative files to deal with, Gold Coast Health asked Recall to develop a comprehensive document reduction scheme that could be completed within a short, four-week timeframe.

The Recall™ Solution

Recall quickly instituted a plan to effectively manage the cartons of files prior to the Gold Coast Hospital move, all without disrupting the facility’s critical day-to-day operations.

Recall embedded a five-member team to assist the hospital staff during the weeks leading up to the final moving day. Recall first completed a thorough audit of all the stored documents, and then helped the staff prepare the cartons of files for distribution. Many files were slated for conversion to digital documents, whereas others were placed in secure storage or held temporarily pending delivery to the new hospital.

Recall collected prepared cartons on a daily basis and transported them from the hospital to Recall’s secure facilities. Each carton’s bar code was scanned at every stage of the transition to ensure all the hospital’s files were accounted for.

Results

Gold Coast University Health was able to complete the move with far less paperwork and with a more efficient record-keeping system in place at the new facility to improve workflow and minimize future paperwork. Key benefits of working with Recall before and after the hospital’s move:

  • Accurate audit of all the hospital’s administrative records
  • Elimination of duplicate and unnecessary records
  • Simple, consistent system to archive and manage future hospital administrative records
  • More productive administrative staff
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